We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@littlenehemiah.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@littlenehemiah.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@littlenehemiah.com.
Worry-Free Customer Service
We’re here to help—before, during, and after your purchase. If you have questions about your order, parts, or anything else, our support team is just a message away. We respond quickly and do our best to make things right, every time.
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Most orders arrive within 2–6 business days after shipping, depending on your location. You’ll receive tracking information once your order is on the way.
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Yes. If there’s an issue with your order, please contact us and we’ll do our best to make it right. For full details, please see our return policy.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
If anything isn’t right, please contact our support team and we’ll help make it right — whether it’s a missing piece, damage, building issue, or anything else. Every set includes one free replacement parts request, and you can visit our Help Center for more details.
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You can reach us through live chat, our Help Center request form, or by emailing support@littlenehemiah.com. We’ll be happy to help with your order, building questions, or replacement parts.